Customer Service Measurement

Your customer service training efforts should involve some form of customer service measurement to determine customer service needs and the effectiveness of your customer service training efforts. First, determine the purpose of your measurement and the level of measurement you seek. For example, are you measuring the training effects on customer satisfaction and sales, or the change in service behaviors as measured by mystery shoppers or manager observation and monitoring, or by use of classroom role-play observations and knowledge tests? Use and return to this page to look at multiple approaches and resources for measuring customer service and your customer service training efforts.

Customer Service

 Customer Focus Inc. : Leaders in the world of Customer Service Training. Learn from the people that trained companies like IBM.com, Dell, Verizon Wireless, and many more, to provide world-class customer service and build Customer Focus cultures.
     -- http://www.customerfocusinc.com

Customer Satisfaction Research and Surveys

 Your Sponsored link Here!

• Competitive Intelligence Services - Offers competitive intelligence services -- market research on competition, markets, Benchmarking, competitor analysis; One client per business category.
  -- http://www.compintel.net
  
  
• Customer Satisfaction Surveys - Research on Customer Satisfaction - Specializes in customer satisfaction surveys for executives & consumers. In-depth executive interviewing, smart analysis, with emphasis on actionable data.
  -- http://www.cssurveys.com
  
  
• Customer Survey Research - Sophisticated Market Research Services; TAI works for a growing number of high quality companies, including many Fortune 500 firms.
  -- http://www.taresearch.com

Mystery Shopper Resources

 Your Sponsored link Here!

• National Shopping Service Network - We provide Mystery Shopping, Merchandising, Salary Surveys, Customer Satisfaction Measurement, and much more. Improve your company's performance by implementing one of our many programs.
  -- http://www.mysteryshopper.net
  
  
• Volition.com - The oldest Free Stuff site on the Internet.
  -- http://www.volition.com