Marketing

If you are a customer service training supplier or wish to be, use this section to identify resources to support your marketing efforts.

Marketing Consulting Training Resources

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• The Chatfield Group - Providing human resources assessment, consulting , marketing communications, training , coaching, recruiting, and staffing.
  -- http://www.chatfieldgroup.com/
  
  
• Signature Resources - Training - consulting services in human and organizational performance, planning and marketing , and leadership development,
  -- http://signatureresources.com/
  
  
• The Marketing Bureau Ltd - A marketing , media and corporate communications Consulting and Training firm with a site offering a range of useful and useable marketing info & resources
  -- http://www.themarketingbureau.co.nz/
  
  
• Small Business Development Center - Directory of resources and information for the small business entrepreneur. Consulting , training and education in marketing and advertising available.
  -- http://asbdc.ualr.edu
  
  
• Richey Resources - Offers sales training and marketing consulting to sales managers of new home builders. Provides schedule of seminars and program information.
  -- http://www.richeyresources.com/
  
  
• Connex Network - Internet Marketing & Consulting - An internet marketing firm, providing consulting , web site promotion services, site critiques, and online marketing training . Lists services, seminars, store, resources and contact details.
  -- http://www.connexnetwork.com/
  
  
• Small Business Development Center - Directory of resources and information for the small business entrepreneur. Consulting , training and education in marketing and advertising available.
  -- http://asbdc.ualr.edu
  
  
• The Crawford Group - Global consulting firm providing customized public policy consulting , marketing and human resources strategy planning, training and executive leadership development programs.
  -- http://www.thecrawfordgroup.com/

Internet and Email Consulting and Resources

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• Rick E Bruner's Executive Summary - Frequently updated web log and email newsletter, plus consulting and research, covering internet marketing and online business strategy. The site includes a database of hundreds of e-marketing services providers, as well as an extensive industry resources section.
  -- http://www.executivesummary.com/
  
  
• dgSoft Internet Services - Provides web site design and hosting, managed services, outsourced email , and on-site consulting . Includes services and resources .
  -- http://www.dgsoft.com

Customer Satisfaction Research and Surveys

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• Gantz Wiley Research - National & International survey consulting, generating actions not statistics. Customer Satisfaction surveys ; Employee Opinion; Linkage Research : employee and customer results link to business performance.
  -- http://www.gantzwiley.com/
  
  
• Resolution Research - Expert market research and analysis via CATI telephone surveys . Customer satisfaction studies, market share, attitude/opinion polls.
  -- http://www.re-search.com
  
  
• CustomInsight Internet Surveys - Create and administer internet-based surveys for any purpose. Ideal for customer satisfaction surveys, employee satisfaction surveys , 360 feedback, market research .
  -- http://www.custominsight.com/
  
  
• WebSurveyor - Online Survey Software and Hosting - Survey software and hosting for conducting customer and employee satisfaction surveys, website visitor surveys and online market research .
  -- http://www.websurveyor.com/
  
  
• Business Research Lab (BRL) - Market research surveys measuring employee satisfaction and customer satisfaction . Includes market research and employee satisfaction tips. Based in Chester, Vermont, USA.
  -- http://www.busreslab.com/
  
  
• Wright Bradley Associates - Research specialists for the recruitment industry, including competitor analysis, customer satisfaction, market research and employee surveys .
  -- http://www.wbareport.co.uk
  
  
• DSS Research - Market research for managed care, healthcare, technology and hospitality industries. Experienced with conjoint analysis, statistical modeling, customer satisfaction and internet surveys. Certified by NCQA for HEDIS and Medicare HOS surveys .
  -- http://www.dssresearch.com/
  
  
• CV Marketing Research Inc. - Full-service mystery shopping and market research company serving Canada and the US. Custom designed customer service and satisfaction surveys, and secret shopping programs designed to help businesses improve their critical customer satisfaction levels
  -- http://www.cv-market.com
  
  
• Catapult Systems Corp. - Survey software tools for creating electronic surveys for customer satisfaction , employee feedback, lead generation, and market research and distribute them via the Internet, Intranet, email, the corporate network, or reply-by-mail diskettes.
  -- http://www.inquisite.com/surveys-default.asp
  
  
• Electronic Market Surveys - Manufactures a handheld survey unit enabling businesses of all types and sizes to conduct market research and customer /patient/employee satisfaction surveys . Create, download, collect, upload, and print reports.
  -- http://www.emssurveys.com/
  
  
• Sigma: Research Management Group, Ltd. - Quantitative Research Areas of quantitative specialization include: Advertising research , Informal Network Analysis Tool®, Conjoint analysis, Customer satisfaction , Online surveys , Market segmentation, Tracking studies, Gap analysis and Custom methodologies.
  -- http://www.sigmaresearch.com
  
  
• Data Revolution - Provides online market research software, customer satisfaction surveys , marketing ROI analysis tools and web visitor feedback research questionnaires.
  -- http://www.datarevolution.net