Customer Service Management

Your customer service training efforts should always include a look at how you will involve service management in your training. Customer service management improvement should support your customer service training efforts. Potential service management improvements include customer service coaching training, customer service monitoring and feedback, service process improvement, general management development, Customer Relationship Management and systems improvement, and Quality Management training and improvement. Use and return to this page to look at multiple approaches to improving Customer Service Management.

Customer Service Management & Coaching Training

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• Supervisory and Management SkillsTraining - Helping Executives, and HR Directors meet the challenges of a changing world through Coaching, Strategic Planning, Customer Service, Group Facilitation, Keynotes, and Training Programs.
  -- http://www.intergroupdynamics.com
  
  
• Keill/O'Brien Impact Consulting - Training for managers and new professionals. Courses include conflict resolution, listening and feedback, performance coaching, team building, selling skills, account management, customer care and business etiquette.
  -- http://www.impactfirst.com/
  
  
• Training and Development for Business - A UK based comprehensive training consultancy offering in house solutions in customer service, sales, marketing, management development, executive coaching, e-commerce, business skills, health and safety, teambuilding, leadership and motivation.
  -- http://www.tdb.net
  
  
• Training and Development for Business - A comprehensive training consultancy offering in house solutions in customer service, sales, marketing, management development, executive coaching, e-commerce, business skills, health and safety, teambuilding, leadership and motivation.
  -- http://www.tdb.net
  
  
• Phone for Success - Customer service and telephone sales training. Fully customized, and delivered onsite. Covers company profile, seminars, consulting, management coaching, clients, and "Complete Guide to Telemarketing Management" by Joel Linchitz, President.
  -- http://www.consultants-mall.com/phone.htm
  
  
• Learning Resources Group - Full- service training, coaching and consulting firm, specializing in workshops on management, teams, supervisory skills and customer service.
  -- http://www.learningresourcesgroup.com/
  
  
• Solutions & Co. - Training and coaching for small businesses and entrepreneurs. Leadership, time management, customer service.
  -- http://www.solutionsandco.com

General Management Development

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• Mentoring & Consulting your Business, Sales, Revenues, Market - GN Consulting is a business consulting firm that works with organizations and consultants.
  -- http://www.gnconsultingus.com/
  
  
• Darden Executive Education - Specializes in general management development, leadership development, and senior management programs for executives and managers. Located in Virginia.
  -- http://exed.darden.virginia.edu/
  
  
• JWG Consulting Ltd - Offers services to the energy sector in the following areas: feasibility and conceptual studies, economic assessment of assets, cost estimating, outline development plans for facilities, technical services & general management.
  -- http://www.jwgconsulting.com/
  
  
• International Wine Associates - A strategic management firm specializing in the global wine industry which provides hands-on corporate finance and investment advice, general management, and project development.
  -- http://www.intlwine.com
  
  
• Consulting Services, Inc. - A strategic business consulting firm with capabilities in domestic and international arenas. Engineering, product/pricing development, quality, market studies, sales plans, strategic planning, post acquisition strategies, general management, organizational transformation, total system design.
  -- http://www.consultservinc.com
  
  
• Indonesia Professional Development Center (IPDC) - Training in general management, finance, marketing, human resources, and information technology for Indonesia and SE Asia.
  -- http://www.ipdc.co.id

Customer Service Management Resources

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Customer Relationship Management

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• Customer Care International, Ltd. - Services by a consulting team can develop custom applications for project management for Customer Relationship Management (CRM) with training and on-site technical services.
  -- http://www.customercareintl.com
  
  
• e-Satisfy.com - A customer relationship management company that measures the customer experience for click and mortar companies. Find contact information, services offered, employment opportunities, news, press releases, and a list of clients.
  -- http://www.e-satisfy.com
  
  
• The Marketing and Management Group - An integrated marketing agency providing public relations, brand development, customer relationship management, strategic, creative and technology/interactive services to clients nationwide.
  -- http://www.themandmgroup.com/
  
  
• The Turning Point, Inc. - Technology-based solution to Customer Relationship Management , providing loyalty-building marketing services to the mortgage industry.
  -- http://www.ttp-inc.com
  
  
• DWL - Transactional web-portals and e- customer relationship management systems, for major international clients throughout North America and the United Kingdom.
  -- http://www.dwl.com
  
  
• Goldmine 5.0 Training and Sales Force Software - Training Solutions provides Goldmine software training, sales force automation, and customer relationship management for small businesses.
  -- http://www.trainingsolutionsnow.com
  
  
• Paul Haseloff - Provides strategic advice, assistance and coaching to organisations implementing customer relationship management and e-marketing solutions and campaigns.
  -- http://www.paulhaseloff.com
  
  
• abc Multiactive (Hong Kong) Limited - CRM ( customer relationship management ) solution provider, and stock trading software house.
  -- http://www.abcmultiactive.com
  
  
• Small Business Manager - Accounting and customer relationship management software suite specifically made to assist small businesses.
  -- http://www.sbm.ca
  
  
• Intervox Group - A management and technology consulting firm specializing in call center and customer relationship management solutions.
  -- http://www.intervoxgroup.com/

Quality Management and Training Resources

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• Tantara Management Services - Software process improvement and software quality assurance/ management resources , including information, training , and consulting for ISO 9001 (ISO 9000-3, TickIT), ISO 12207, ISO 15504 (SPICE), SEI CMM.
  -- http://www.tantara.ab.ca/
  
  
• Environmental Health Resources , Inc. - Health and safety consulting and programs, indoor air quality , industrial hygiene, asbestos management , lead, environmental health, OSHA, contractor supervisor training , asbestos worker training . (MI)
  -- http://www.ehrinc.com
  
  
• Office of the Secretary of Defense Quality Management Office - Includes the Extensive Best Practice Database, library, training materials, Small Business Guidebook and other resources.
  -- http://quality.disa.mil/
  
  
• Dodson Training Resources Inc. (TX) - Police leadership, integrity, ethics training and business management from a Texas based company: we provide quality, principle based leadership and integrity training to public safety agencies and others.
  -- http://www.dodsontraining.com/
  
  
• First Class Solutions - Provides computer and health care consulting, coding compliance and validation services, recruitment and placement, performance improvement and quality assessment programs, and HIPPA training . Includes books, publications, document management systems, and links to other resources .
  -- http://www.firstclasssolutions.com/
  
  
• Pacific Learning Group - Provides quality human resources , management training , web development, and technical documentation services. Based in California.
  -- http://www.paclearn.com/
  
  
• Hillside Software Publishing Ltd - Offering quality management consultancy and business skills training to Information Technology organisations. Listing services, courses, resources and contact addresses.
  -- http://www.hillsoft.co.uk
  
  
• Brown-Spath and Associates - A leading publisher of high quality health care training resources since 1981. Topics include quality management, outcomes management, sentinel event investigation, and patient safety improvement.
  -- http://www.brownspath.com
  
  
• Quality and ISO Project Management - Worldwide quality and ISO consulting, auditing, training and implementation. Offering a training website with various resources .
  -- http://hickey.nf.ca