Customer Service Interventions

Customer service improvement may not be best achieved by customer service training alone but in combination with other service improvement efforts. The customer service improvement vendors listed in this section focus on larger service interventions and change efforts. For example, some focus on customer focus culture-building throughout the organization.

Other service consulting companies focus on diagnosing service improvement needs and recommending tailored service improvement interventions. Additionally, there are companies that focus on impacting customer service attitudes and customer service motivation. Use and return to this page to look at multiple approaches and resources for your customer service improvement efforts.

Customer Service Culture-Building Programs

 Customer Focus Inc. : Leaders in the world of Customer Service Training. Learn from the people that trained companies like IBM.com, Dell, Verizon Wireless, and many more, to provide world-class customer service and build Customer Focus cultures.
     -- http://www.customerfocusinc.com

Customer Service Consulting Services

 Your Sponsored link Here!

Sterling Consulting Group, Inc. - Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused.
-- http://www.quality-service.com

Deloitte Consulting - Customer relationship management consulting.
--http://www.dc.com/obx/pages.php?Name=customerrelationshipmgmt

Market Connections, Inc - Offers a full range of marketing, research and consulting services, including strategic planning, focus groups and customer satisfaction surveys.
-- http://www.marketconnectinc.com

Princeton Consulting - European consulting company focusing on customer relationship management and customer-focused eBusiness. Includes management, company background, values, partners, news and client list.
-- http://www.princecon.com/

General Organizational Development and Change

 Your Sponsored link Here!

Customer Service Motivational Programs

 Your Sponsored link Here!

• Business Training Media - Over 1000 management and employee training and motivational videos, CD-ROMs and online training programs. Training topics include diversity, leadership, customer services, sexual harassment, team building, and sales. Previews and free training catalog available.
  -- http://www.businesstrainingmedia.com/
  
  
• Mark Sanborn - Motivational speaker and author offers programs on leadership, team building, customer service and mastering change for corporate clients.
  -- http://www.marksanborn.com