Customer Service In-House Training

How to select a customer service training vendor.

There are three factors to consider in a customer service training vendor. First, is the quality of their training programs in terms of both content and design. Second, is the quality of support in implementation and delivery. Third, and most important, is the fit between your needs and the vendor’s programs and services. Begin by listing your customer service training needs, including: Click here to read more...

Customer Service Skills Training

 Customer Focus Inc. : Leaders in the world of Customer Service Training. Learn from the people that trained companies like IBM.com, Dell, Verizon Wireless, and many more, to provide world-class customer service and build Customer Focus cultures.
     -- http://www.customerfocusinc.com

 Focus Training - Customer Service Training in Ireland : Over the last 10 years, Focus Training has built a solid reputation in Ireland for designing and delivering highly effective in-house Customer Service Training programmes. We improve your Team's Customer focus, skills and the motivation to achieve a positive outcome with every customer, every time.
     -- http://www.focustraining.ie

• Customer Service & Teambuilding Training, Seminars & Workshops - Belding works with people at all levels of an organization, so that every time there is an interaction with a customer, employee or stakeholder, the only word to describe the experience is: Wow!
  -- http://beldingskills.com/
  
  
• ExecTrainer.com - Progressive Image assists businesses and individuals in enhancing their image through improved customer service skills and executive training.
  -- http://www.exectrainer.com/
  
  
• Strategic Training, Inc. - Provides leadership, performance management, team building, negotiating skills, customer service and communication training.
  -- http://www.strategic-training.com
  
  
• Impact Learning Systems - Skill-based training programs designed to change behavior and improve customer contact skills and related performance.
  -- http://www.impactlearning.com/
  
  

Custom-Designed Training Programs

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• Qualified Specialists, Inc. - An international quality and management firm who specializes in consulting, training and regulatory compliance issues.
  -- http://www.isoconsultants.com
  
  

Customer Service for Specialized Industries

 Delighting Customers : Specialized Customer Service training for Financial Industries.
     -- http://www.customerfocusinc.com

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Customer Service In-House Speakers

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• BigSpeak! Speakers Bureau - Home of the world's best keynote speakers, consultants and trainers.
  -- http://www.bigspeak.com
  
  
• GreatWomenSpeakers.com - Dedicated to offering you the expertise and talents of the best women speakers, trainers, and celebrities.
  -- http://www.greatwomenspeakers.com
  
  

• Your resourceful site could be listed here.

Continued from above...

How to select a customer service training vendor:

Begin by listing your customer service training needs, including:
- Who and how many people will be trained
- Customer service skill needs like complaint handling, rapport-building
- Use of service selling skills to up-sell or cross-sell add-ons
- In-person versus phone skills training
- Your in-house service training resources
- How the skills will be coached and reinforced
- Involvement of your customer service management
- Your time frame and budget requirements.

Questions to ask customer service training vendors:
- Customer service skill areas covered
- Customer focus philosophy like delighting customers and going the extra mile
- Training methods used such as seminars, computer-based, videos, e-learning, self-instruction, blended learning
- Use of open seminars with other companies or closed seminars at your company location
- Customer service specialty: phone skills, in-person, guest relations, industry-specific, internal customer service
- Off-the-shelf versus training customization
- Trainers and train-the-trainer capabilities
- Coaching, measurement, and on-the-job skill support
- Pricing methods used
- Clients and reference