Online (eLearning) Training Resources

On-line and web-based training is a fast growing method for customer service training. E-learning can be used for individualized learning or, preferably, combined with seminar-based training for blended learning. On-line learning is best for knowledge acquisition in your company, products, procedures, and technology.

Be aware of the many drawbacks of e-Learning though. It can be very costly, it can become quickly outdated and difficult to keep updated, it can be easily skipped or fooled by your learners, and, above all, it is ineffective for creating true behavioral-change because of the lack of behavior practice and feedback. Use and return to this page to locate resources of on-line customer service training.

Online Customer Service Training

 World Class Customer Service from Customer Focus

• Customer Service Training and Articles - Customer service training and free articles.
  -- http://www.proedgeskills.com/customer_service_training.htm
  
  
• Cipriano Training & Development, Inc. - Focuses on the people side of business by providing training products designed to assist companies in the areas of attitudes, selling skills, communications and customer satisfaction.
  -- http://www.ciprianotraining.com/
  
  
• Customer Care International, Ltd. - Services by a consulting team can develop custom applications for project management for Customer Relationship Management (CRM) with training and on-site technical services.
  -- http://www.customercareintl.com/
  
  
• Performance Training Resources - Specializing in high-quality, affordable onsite business training, PTR offers highly-tailored courses, dynamic speakers, and customer service .
  -- http://www.PTRonsite.com
  
  
• Customer Inc - Consulting, quality assessment, sales management, customer service management, training development, organizational design and development, mystery calls, customer surveys and phone accessibility studies.
  -- http://www.customer-inc.com
  
  
• Sales Training International - Sales management and customer service training, consulting and product development company. Located in The Woodlands, Texas.
  -- http://www.saleshelp.com/
  
  
• Ulysses Learning - Contact center simulation-based training program for customer service, sales and coaching.
  -- http://www.ulysseslearning.com
  
  
• The Customer Champion Institute - Provides consulting, training, and publication services to improve customer relationships and loyalty.
  -- http://www.customerchampion.com/
  
  
• Strategic Training, Inc. - Provides leadership, performance management, team building, negotiating skills, customer service and communication training.
  -- http://www.strategic-training.com/
  
  
• Westphal Consulting Group - Providing contact management, sales, marketing, support, eCommerce CRM and customer service and support software with training and consulting available.
  -- http://www.westphalgroup.com
• Zitzloff Training Resources - Business workshops, training seminars, assessment tools, and educational products to increase employee skills in sales, customer service, productivity, teamwork, communication, morale, and leadership.
  -- http://www.ztraining.com/

Online Call Center Training

 Call Center Training : IBM.com, Dell, Verizon Wireless, BMW Financial Services, The Psychological Corporation, and other world-class Call Centers learned their best-practices from us; shouldn't you?

• ISI eLearning Solutions, LLC - Agent and supervisor call center training on the web or CD-ROM.
  -- http://www.isi-elearning.com/
  
  
• Florida Corporate Training Center - Offers Call Center Training for Telemarketers, Customer Service Representatives, and Call Center Managers.
  -- http://www.call-center-sales-training.com
  
  
• Advisory Group Telemarketing - Inbound and outbound telemarketing, tele-sales, and customer service call - center, training, instruction, and consulting.
  -- http://advisorygroupmkt.com
  
  
• eLQuest - An e-learning software development company located in Delhi, India. Products and servics include Call Center Simulation software, Learning Management System, Instructor Led Training material, CBTs, WBTs, Virtual Classrooms and e-Books.
  -- http://www.elquest.net